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Last Updated: September 26, 2026
Thank you for shopping with MEKARIEPRIME. This Shipping Policy explains our order processing, estimated delivery times, tracking, address requirements, delays, and other important shipping information.
By placing an order through mekarieprime.com, you acknowledge the shipping terms described below.
Order Processing Time
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Processing includes order verification, preparation, packaging, and transfer to the applicable shipping carrier or fulfillment partner.
Business days generally exclude weekends and applicable public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Estimated Shipping Time
After your order has been processed and dispatched, the estimated shipping time is:
6–12 business days
Our standard estimated order timeline is therefore:
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Processing time: 1–3 business days
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Shipping time: 6–12 business days
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Estimated total delivery timeframe: 7–15 business days
The total delivery timeframe is calculated from successful order confirmation through estimated delivery.
Please note that all delivery times are estimates and not guaranteed delivery dates.
Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
If free shipping is offered for an order, this will be displayed on the applicable product page, cart, promotion, or checkout where appropriate.
Customers will have the opportunity to review applicable shipping costs before submitting payment.
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your order or shipping information, contact us as soon as possible at:
Shipping Confirmation & Tracking
When tracking information is available, it will be provided after your order has been dispatched.
Please allow some time after receiving a shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates may occasionally pause while packages move between shipping facilities or countries. A temporary lack of tracking updates does not necessarily mean that a package has stopped moving.
If you have concerns about your shipment, contact support@mekarieprime.com and include your order number.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify your:
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Recipient name
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Street address
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Apartment or unit number, where applicable
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City
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State, province, or region
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Postal or ZIP code
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Country
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Contact information
If you discover an error after placing an order, contact us immediately.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been dispatched.
Incorrect or Incomplete Addresses
MEKARIEPRIME is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer, except where otherwise required by applicable law.
If a package is returned because of an incorrect or incomplete address, please contact us so we can review the available options.
Additional shipping charges may apply to reship an order where permitted by applicable law.
Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control, including:
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Carrier disruptions
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Customs processing
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Public holidays
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Severe weather
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High shipping volumes
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Transportation disruptions
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Incorrect or incomplete delivery information
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Local postal or courier delays
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Other unforeseen logistical circumstances
If your order is significantly delayed beyond the estimated delivery timeframe, please contact support@mekarieprime.com with your order number so we can review the available tracking and shipment information.
Customs, Duties & Taxes
International shipments may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country and applicable laws.
Any charges applicable to your order will be handled according to the information presented during checkout and applicable legal requirements.
Where additional import charges are imposed directly by local authorities or carriers and were not collected at checkout, responsibility for those charges may depend on the destination and applicable law.
Lost Packages
If your package appears to be lost in transit or tracking has not updated for an unusually long period, please contact us at:
Please provide your order number and any relevant tracking information.
We will review the available shipping information and, where appropriate, work with the carrier or fulfillment provider to determine the status of the shipment and an appropriate resolution.
Damaged Packages
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please provide your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.
We will review the issue in accordance with our Return & Refund Policy and applicable consumer law.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
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Around the delivery location.
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With household members.
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With neighbors where appropriate.
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With building reception or management, if applicable.
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Any safe location where the carrier may have left the package.
You may also contact the carrier using the tracking information provided.
If the package still cannot be located, contact support@mekarieprime.com so we can review the available delivery information.
Multiple Packages
In some cases, an order containing multiple items may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
Separate packages may arrive on different dates within the applicable delivery timeframe.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters fulfillment or is dispatched.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for information about eligible returns after delivery.
Returns
Please do not return products to our business contact address without first receiving return instructions from us.
The appropriate return location may vary depending on the product, order, or fulfillment location.
To request a return, contact:
Please review our Return & Refund Policy for complete return eligibility requirements and procedures.
Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable law.
Where mandatory consumer protection laws apply, those requirements take precedence over any inconsistent provision of this policy.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
MEKARIEPRIME
88–94 New Canterbury Road
Petersham, NSW 2049
Australia
Email: support@mekarieprime.com
Website: mekarieprime.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.