Refund policy
At MEKARIEPRIME, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.
Please read this policy carefully before making a purchase.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally:
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Be returned in the same condition in which it was received.
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Be unused, unworn, and undamaged, except where the item was received damaged or defective.
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Include its original packaging, accessories, tags, and other components supplied with the product, where applicable.
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Be accompanied by proof of purchase or the relevant order information.
Returns that do not meet these requirements may not be eligible for a refund, except where otherwise required by applicable consumer law.
How to Request a Return
Before returning an item, please contact us at:
Please provide:
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Your order number.
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The email address used to place the order.
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The item you wish to return.
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The reason for your return.
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Photos or other supporting information when the item is damaged, defective, or incorrect.
Once your request has been reviewed, we will provide the applicable return instructions.
Please do not send products back without first contacting us.
Items returned without authorization or to an incorrect address may experience delays in processing.
Return Address
Our business contact address is:
MEKARIEPRIME
88–94 New Canterbury Road
Petersham, NSW 2049
Australia
Please note that this business address should not automatically be used as the return address.
The appropriate return location may vary depending on the product, order, or fulfillment location. Customers must contact support@mekarieprime.com and follow the return instructions provided before sending an item.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@mekarieprime.com.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item.
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Photographs of the packaging where relevant.
After reviewing the information provided, we will determine the appropriate resolution in accordance with this policy and applicable consumer law.
Where we confirm that an item was delivered damaged, defective, or incorrectly, we may provide an appropriate remedy such as a replacement, refund, or other resolution depending on the circumstances.
Change-of-Mind Returns
Eligible products may be returned within the 30-day return period if you change your mind, provided they satisfy the return eligibility requirements described above.
For change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated by us or required by applicable law.
Original shipping charges, if any, may be non-refundable for change-of-mind returns except where required by law.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Gift cards.
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Personalized or customized products.
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Products marked as final sale, where permitted by applicable law.
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Items that have been used, worn, altered, or damaged after delivery.
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Items returned without their original components where those components are necessary to establish the item's original condition.
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Other products that cannot be returned for health, hygiene, safety, or legal reasons where applicable.
If you are unsure whether a product is eligible for return, please contact us before making your purchase.
Nothing in this section excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Exchanges
If you would like to exchange an eligible product, please contact support@mekarieprime.com.
Exchange availability depends on product availability and the circumstances of the request.
If a direct exchange cannot be provided, we may ask you to complete an eligible return and place a new order for the preferred item.
Refunds
Once we receive and inspect an eligible return, we will notify you of the outcome.
If your refund is approved, it will generally be issued to the original payment method used for the purchase.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These external processing times are outside our direct control.
Late or Missing Refunds
If you have received confirmation that a refund was issued but have not yet received the funds, please first allow the normal processing time required by your bank or payment provider.
If the refund still does not appear after a reasonable processing period, please contact us at support@mekarieprime.com so we can review the transaction information available to us.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@mekarieprime.com.
We will make reasonable efforts to process cancellation requests before the order enters fulfillment or is shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, you may request an eligible return after delivery in accordance with this policy.
Shipping Damage and Lost Packages
If your package arrives visibly damaged, please retain the product and packaging and contact us promptly with photographs.
If tracking indicates a delivery issue or your package appears to be lost in transit, contact support@mekarieprime.com with your order number so we can review the available shipping information and determine the appropriate next steps.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Where mandatory consumer rights apply, those rights take precedence over any inconsistent provision in this policy.
Contact Us
For return, refund, cancellation, damaged-item, or order-related questions, please contact:
MEKARIEPRIME
88–94 New Canterbury Road
Petersham, NSW 2049
Australia
Email: support@mekarieprime.com
Website: mekarieprime.com
Please include your order number whenever contacting us about an existing purchase so we can assist you efficiently.