Privacy policy

Last Updated: September 26, 2026

At MEKARIEPRIME, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how MEKARIEPRIME (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit mekarieprime.com, make a purchase, contact us, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number, if provided

  • Order and transaction information

  • Products viewed, added to your cart, or purchased

  • Customer service communications

  • Device and browser information

  • IP address and general location information

  • Website usage and interaction information

  • Cookie and similar technology data

  • Marketing and advertising preferences

Payment information may be collected and processed by payment providers made available through our checkout. We do not require customers to send complete payment card details to us by email.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order or contact us.

  • Automatically when you browse or interact with our website.

  • Through cookies and similar technologies.

  • From service providers that help us operate our store.

  • From payment, fulfillment, shipping, analytics, advertising, or fraud-prevention providers, where applicable and permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.

  • Process payments and transactions.

  • Provide order confirmations and shipping updates.

  • Deliver products to customers.

  • Provide customer service.

  • Handle returns, refunds, disputes, and cancellations.

  • Maintain and improve our website and services.

  • Detect, investigate, and prevent fraud, abuse, security incidents, or other unauthorized activity.

  • Maintain business and transaction records.

  • Comply with applicable legal and regulatory obligations.

  • Provide marketing communications where permitted.

  • Measure and improve advertising and website performance.

  • Personalize aspects of the shopping experience where appropriate.

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

4. Shopify

Our online store may be hosted or supported by Shopify, which provides the e-commerce infrastructure that enables us to offer products and services online.

When you interact with our store, Shopify may process personal information in connection with hosting, checkout, payments, security, analytics, and other e-commerce functionality.

Shopify's processing of personal information is governed by its own applicable privacy terms and policies.

5. Payment Processing

Payments are processed through the payment methods and payment service providers available at checkout.

Payment providers may collect information necessary to authorize and process transactions, prevent fraud, manage disputes, and comply with legal requirements.

We do not ask customers to provide full payment card credentials through ordinary customer-support emails.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, including providers that assist with:

  • E-commerce infrastructure

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Website hosting

  • Analytics

  • Advertising and marketing

  • Fraud prevention and security

  • IT and technical services

  • Professional and legal services

We may also disclose information where required by law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, services, or others.

We may disclose relevant information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction where permitted by law.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly.

  • Remember preferences.

  • Maintain shopping-cart functionality.

  • Understand how visitors interact with our website.

  • Improve website performance.

  • Measure advertising effectiveness.

  • Support personalized or targeted advertising where permitted.

Where required by applicable law, we provide appropriate choices regarding non-essential cookies and similar technologies.

You may also be able to manage cookies through your browser settings. Blocking certain cookies may affect some website functionality.

8. Advertising and Analytics

We may work with advertising, analytics, and technology providers to understand website performance and promote our products.

Depending on the technologies used and applicable law, these providers may process information about interactions with our website and advertisements.

Certain jurisdictions may classify some advertising-related disclosures as a “sale,” “sharing,” or processing for targeted advertising.

Where applicable, you may exercise eligible opt-out rights through the privacy controls available on our website or by contacting us.

Please review our Your Privacy Choices page for additional information.

9. Marketing Communications

Where permitted, we may send promotional communications about products, services, or offers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Even if you opt out of promotional communications, we may still send necessary non-marketing messages relating to orders, transactions, customer service, security, or other service-related matters.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers should also take reasonable precautions to protect their account credentials and personal information.

12. International Data Transfers

Our service providers may operate in different countries or regions.

As a result, personal information may be processed or stored outside the country in which you live. Where required, appropriate measures will be used to facilitate international transfers in accordance with applicable privacy laws.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising activities.

  • Opt out of certain sales or sharing of personal information where legally applicable.

  • Lodge a complaint with an applicable privacy or data protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise an applicable privacy right, contact us at support@mekarieprime.com.

We may need to verify your identity before completing certain requests.

For further information, please review our Your Privacy Choices page.

14. Children's Privacy

Our services are not intended for children to use independently where they are below the minimum age required under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us at support@mekarieprime.com.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

16. Your Privacy Choices

Depending on your location, you may have additional choices concerning cookies, marketing, targeted advertising, and the use or disclosure of personal information.

Please visit our Your Privacy Choices page or contact us at:

support@mekarieprime.com

We will process eligible requests in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.

When appropriate, the updated version will be posted on this website with a revised “Last Updated” date.

We encourage customers to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

MEKARIEPRIME
88–94 New Canterbury Road
Petersham, NSW 2049
Australia

Email: support@mekarieprime.com
Website: mekarieprime.com

For order-related inquiries, please include your order number when contacting customer support.